Detailed Answer
Under Wyoming law, insurers must acknowledge receipt of a claim within 15 days and provide key information such as your claim number and the assigned adjuster’s name or contact details. See Wyo. Stat. § 26-13-109 for the acknowledgment requirement.
Step 1: Gather Your Policy Details
Locate your insurance policy number, the date of loss, and any documents you received when you first reported the claim. Having these on hand speeds up the process.
Step 2: Check Your Claim Acknowledgment
Insurers typically send a written or electronic acknowledgment that includes your claim number and initial adjuster contact information. Review your email inbox, voicemail, text messages or postal mail for that notice.
Step 3: Use the Insurer’s Self-Service Tools
Many carriers offer online portals or mobile apps where you can log in, view claim details, retrieve your claim number, and find the adjuster’s direct phone number or email address.
Step 4: Contact Customer Service Directly
If you can’t locate your claim number, call the insurer’s main customer service line. Provide your policy number, the date and nature of the loss, and your full name. Ask the representative to confirm the claim number and adjuster’s contact info.
Step 5: Reach Out to Your Insurance Agent
If you purchased your policy through an independent agent or broker, they can look up the claim number and adjuster details on your behalf and relay that information to you.
Step 6: File a Complaint with the Wyoming Department of Insurance
If your insurer fails to provide your claim number or adjuster contact information, you can submit a complaint to the Wyoming Department of Insurance at doi.wyo.gov. The Department investigates violations of state claim-handling requirements.
Helpful Hints
- Organize all claim-related letters, emails and voicemails in one folder or notebook.
- Create an online account with your insurer immediately after reporting your loss.
- Always note the date, time and name of the representative when you call customer service.
- Verify your adjuster’s license status through the Wyoming Department of Insurance website under Wyo. Stat. § 26-9-102.
- Ask your insurer about its internal deadlines and typical response times under Wyoming’s claim-handling rules.
Disclaimer: This article is for educational purposes only and does not constitute legal advice. Consult a licensed attorney for guidance specific to your situation.