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Detailed Answer

Retrieving your claim number and adjuster contact information in Utah is straightforward if you follow these steps. Under Utah Code Ann. § 31A-21-303, insurers must acknowledge your claim promptly and provide relevant contact details. Here’s how to proceed:

1. Locate Your Policy Documents: Start by finding your insurance policy declaration page or card. This document lists your policy number and the insurer’s general contact information.
2. Review the Claim Acknowledgment: After you file a claim, your insurer must send an acknowledgment—often within 15 days—as required by Utah Code Ann. § 31A-21-303. That notice typically includes your claim number and the assigned adjuster’s name.
3. Use the Insurer’s Online Portal or Mobile App: Many carriers offer digital tools where you can log in with your policy number. Once logged in, navigate to the “My Claims” or “Claims Center” section to view your claim number, adjuster details, and status updates.
4. Call Customer Service: If you don’t see the information online or didn’t receive an acknowledgment, call the insurer’s customer service line. Provide your name, policy number, date of loss, and ask directly for your claim number and adjuster contact information.
5. Send a Written Request: If phone and online methods fail, send a certified letter or email to the insurer’s claims department. Include:
   • Your full name
   • Policy number
   • Date and nature of loss

   Under Utah Code Ann. § 31A-21-303, the insurer must respond within a reasonable time and provide the requested information.

6. Contact the Utah Insurance Department: If the insurer doesn’t comply, file a complaint with the Utah Insurance Department at insurance.utah.gov/consumer/complaints. They can enforce Utah’s Unfair Claims Practices Act.

Disclaimer: This information is for educational purposes only and does not constitute legal advice. Consult a qualified attorney for advice about your specific situation.

Helpful Hints

• Keep a dedicated folder—physical or digital—for all correspondence from your insurer.
• Note the date and time of any calls or messages, and ask for agent reference numbers.
• Save screenshots or printouts of online portal pages showing your claim details.
• Send written requests via certified mail to establish a paper trail.
• Review Utah Code Ann. § 31A-21-303 for your right to prompt acknowledgment and contact information.