Detailed Answer
If you’ve lost your insurance claim number and adjuster contact details, follow these steps to retrieve them quickly under New Jersey law. Keep your policy documents handy to speed up the process.
1. Locate Your Policy Documents
Start with the declarations page of your insurance policy. This document displays your policy number, insurer’s name, and customer service contacts. Your claim number links to this policy number, so note it carefully.
2. Use Your Insurer’s Online Portal or Mobile App
Most carriers offer online account access. Log in with your policy number or email, then visit the “Claims” section. Here you’ll find:
- Your active and closed claim numbers
- The name and direct phone or email of your claims adjuster
- Status updates and filed documents
3. Call or Email Your Insurance Company
If you can’t access an online portal, call the insurer’s main customer service line (found in your policy or on the insurer’s website). Provide:
- Your full name and address
- The date you reported the loss
- Your policy number
Insurers must respond to your inquiry in a timely manner under New Jersey’s Unfair Claim Settlement Practices Act (N.J.S.A. 17:29B-4).
4. Send a Written Request
If phone or online inquiries stall, send a certified letter or email to the insurer’s claims department. Include all identifying information and request your claim number and adjuster contact. Keep a record of your correspondence.
5. Escalate to the New Jersey Department of Banking and Insurance (DOBI)
If your insurer fails to provide information within 15 business days, you may file a complaint with DOBI’s Consumer Inquiry & Complaint Center at www.state.nj.us/dobi/complaint/. DOBI enforces timely insurer responses and can intervene on your behalf.
6. Document Every Interaction
Maintain a log of calls, emails, letters, and responses. Note dates, times, names of representatives, and key details. This record helps if you need to escalate your request under New Jersey law.
Disclaimer: This article provides general information about New Jersey insurance procedures and is not legal advice. Consult a qualified attorney for advice on your specific situation.
Helpful Hints
- Always have your policy number, vehicle/VIN or property address available before calling.
- Set up email notifications for your insurer’s portal to receive claim updates instantly.
- Send written requests via certified mail or read-receipt email for proof of delivery.
- Keep copies of all documents you submit, including photos or estimates.
- If you change mailing addresses or emails, update the insurer immediately to avoid lost messages.