How to Retrieve Your Claim Number and Adjuster Contact in New Hampshire
Disclaimer: This article is for general informational purposes and does not constitute legal advice.
Detailed Answer
When you file an insurance claim in New Hampshire, your insurer assigns a claim number and a claims adjuster to manage your case. Follow these steps to retrieve that information:
- Gather Policy and Incident Details: Locate your policy number, date of loss, and any relevant documentation (e.g., photos, police reports).
- Contact Your Insurer’s Customer Service: Call the phone number on your insurance card or policy declaration page. Request your claim number and the name, phone number, and email address of the claims adjuster assigned to your file.
- Use the Online Claim Portal: Many insurers offer secure online portals or mobile apps. Log in to view your claim status, number, and adjuster contact details.
- Follow Up in Writing: Send an email or certified letter to your insurer confirming your oral request. Include your policy number, date of loss, and request for claim number and adjuster contact. Keep copies for your records.
- Contact the New Hampshire Insurance Department: If you experience unreasonable delay or cannot obtain the information, file a complaint with the NH Insurance Department: https://www.nh.gov/insurance/complaints/index.htm. The Department enforces insurer compliance under RSA 400-A:8 against unfair claim settlement practices.
Helpful Hints
- Write down the date, time, and name of any customer service representative you speak with.
- Check spam or junk folders for emails from your insurer.
- Use your insurer’s online chat feature for quicker responses.
- Keep copies of all communications—calls, emails, and letters.
- Review your policy’s “claims procedure” section; it often lists specific contact channels.