Detailed Answer
When you submit additional medical evidence to support your personal injury claim, proactive follow-up can help move the process forward. Under New Hampshire law, insurers must handle claims fairly and promptly. See RSA 402-J:11 (unfair claim settlement practices). Here’s how to follow up effectively:
1. Confirm Receipt in Writing
Within a few days of mailing or emailing your documents, send a brief, polite letter or email asking the insurer to confirm receipt. Keep a copy of your follow-up notice and any read receipts.
2. Reference Your Claim and Evidence
In every communication, cite your claim number, date of accident, and a clear description of the enclosed medical records or bills. This helps the adjuster locate your file quickly.
3. Ask for a Timeline
Request an expected date for review or a decision. Under RSA 508:4, New Hampshire limits personal injury claims to three years from the date of injury, so timely handling matters.
4. Keep Detailed Records
Maintain a log of all calls, names, dates, and summaries of conversations. Save copies of every letter, email, and fax. This record proves you acted diligently.
5. Escalate if Necessary
If you don’t receive a response within the timeframe you requested, follow up again. If you still get no reply, ask to speak with a supervisor or file a written complaint with New Hampshire’s Insurance Department.
6. Maintain Professionalism
Keep all interactions courteous and factual. Avoid emotional language. A polite, businesslike tone encourages cooperation.
Disclaimer
This article provides general information about New Hampshire law. It does not constitute legal advice. Consult a qualified attorney for advice tailored to your situation.
Helpful Hints
- Always send follow-up letters via certified mail or email with delivery confirmation.
- Use bullet points when listing documents to make your request clear.
- Keep all medical records organized chronologically.
- Set calendar reminders for follow-up deadlines.
- Consider copying your attorney or adjuster’s supervisor to ensure visibility.