Disclaimer: This article is for informational purposes only and does not constitute legal advice or establish an attorney-client relationship.
Detailed Answer
After submitting additional medical evidence to support your personal injury claim in Nebraska, follow these steps to ensure the insurer processes your claim fairly and promptly under state law.
1. Understand Your Rights Under the Nebraska Unfair Insurance Claims Act
Nebraska law prohibits unfair claim settlement practices such as unreasonable delay or failure to acknowledge communications. See Neb. Rev. Stat. §44-1526 for full details: Neb. Rev. Stat. §44-1526.
2. Confirm Receipt in Writing
Send a concise letter or email to the claims adjuster referencing your claim number, the date you submitted the evidence, and a brief description of the documents. Ask for written confirmation of receipt and an estimated review timeline.
3. Maintain a Detailed Communication Log
Record every phone call, email, or letter exchange. Note the date, time, person’s name, and a summary of the conversation. Save copies of all correspondence and attachments.
4. Set Reasonable Follow-Up Intervals
Allow 10–14 days after confirmation before sending a follow-up. If you receive no response, send a polite reminder and follow up by phone. Always reference your prior communication.
5. Escalate When Necessary
If the adjuster fails to respond within 30 days, request to speak with a supervisor. You can also file a complaint with the Nebraska Department of Insurance at doi.nebraska.gov.
6. Track Key Filing Deadlines
Remember Nebraska’s personal injury statute of limitations is four years from the date of injury. See Neb. Rev. Stat. §25-207. Missing this deadline can bar your claim.
Helpful Hints
- Use a professional, courteous tone in all communications.
- Include the claim number and your full name on every document.
- Request read receipts for important emails.
- After each phone call, send a brief email summarizing the discussion.
- Consider sending critical documents via certified mail with return receipt.