Disclaimer: This article is for educational purposes only and does not constitute legal advice.
Detailed Answer
Negotiating a counteroffer with an insurance adjuster in Missouri involves clear, documented steps. Understanding each phase helps you secure a fair settlement.
1. Review Your Insurance Policy
Begin by reading your policy’s declarations, coverages, limits, and exclusions. Check deductibles and any policy-specific valuation methods. Accurate knowledge ensures you know what you can claim.
2. Understand the Adjuster’s Initial Offer
The adjuster’s first offer reflects their assessment of your loss. Compare it to your own damage estimate. Note any gaps between your repair or replacement costs and the adjuster’s figures.
3. Gather Supporting Documentation
Collect repair invoices, medical bills, contractor estimates, photos, and receipts. Obtain written appraisals or expert reports when possible. Well-organized records strengthen your position.
4. Verify the Adjuster’s Authority and Licensing
Confirm the adjuster holds a valid Missouri adjuster license per RSMo §375.104. Licensed adjusters must follow state guidelines when handling claims.
5. Draft a Clear, Written Counteroffer
Submit a written counteroffer that itemizes each disputed line item. State your requested amount and attach supporting evidence. Keep tone professional and factual.
6. Track Deadlines Under Missouri’s Prompt Pay Law
After you provide proof of loss, the insurer must pay or deny within 30 days under RSMo §375.100. If the insurer misses this deadline, you may be entitled to interest or statutory penalties.
7. Maintain Clear, Ongoing Communication
Follow up by phone or email. Always send written confirmations of verbal discussions. Ask the adjuster to explain any remaining disputes in writing.
8. Escalate If Necessary
If negotiations stall, consider requesting a higher-level review or appraisal. Many policies include an appraisal clause. Alternatively, you may contact Missouri’s Department of Commerce & Insurance or seek private legal counsel for further options.
Helpful Hints
- Organize all documents by date and type for quick reference.
- Use a spreadsheet to compare your expenses with the insurer’s figures.
- Keep a detailed log of phone calls, including dates, times, and topics discussed.
- Be polite but firm; adjusters often respond positively to well-supported facts.
- Know your policy’s appraisal clause to trigger an independent appraisal if needed.
- Consider getting multiple repair or replacement estimates to support your position.