Detailed Answer
When you file an insurance claim in Wisconsin, you need your claim number and adjuster contact information to track progress and ask questions. State law requires insurers to handle claims fairly and provide prompt acknowledgments under Wis. Stat. § 628.43. While statutes don’t prescribe a single retrieval process, you can follow these steps to obtain your information quickly.
1. Gather Your Policy and Claim Basics
Before reaching out, locate your:
- Policy number (found on your declarations page)
- Date of loss or incident
- Initial claim reference (if provided)
2. Contact Your Insurer’s Claims Department
Call the phone number listed on your policy or the insurer’s website. Provide your policy number and date of loss. Ask directly: “Can you please confirm my claim number and the adjuster’s name, phone, and email?” Note the call date, time, and representative’s name.
3. Use an Online Claim Portal
Many insurers host secure portals or mobile apps. After logging in, navigate to “My Claims,” “Claim Center” or a similar section. Your claim number and adjuster contact details typically appear on the claim summary page. Download or screenshot the information for your records.
4. Review Written or Email Acknowledgments
By law, your insurer must acknowledge receipt of your claim—usually within 15 business days under Wis. Stat. § 628.43(2)(b). These letters or emails often list your claim number and adjuster details. Keep all correspondence organized in a dedicated folder.
5. Escalate Through the Office of the Commissioner of Insurance (OCI)
If you hit a roadblock or get incomplete information, contact Wisconsin’s OCI. They can verify whether your adjuster is licensed and follow up with your insurer on your behalf. Reach OCI at https://oci.wi.gov or call their consumer line.
Disclaimer: This article is for informational purposes only and does not constitute legal advice. For guidance tailored to your situation, consult a qualified attorney.
Helpful Hints
- Document Everything: Keep records of calls, emails, and letters, including dates and names.
- Send Written Requests: Use certified mail or email to request your claim number and adjuster contact, creating a clear paper trail.
- Check Your Policy’s Claim Section: Some policies outline specific steps and timelines for claim communications.
- Set Reminders: If you don’t hear back in 5–7 business days, follow up immediately.
- Use OCI Resources: OCI publishes consumer guides and FAQs that explain your rights and insurer obligations.