Detailed Answer
When you need to retrieve your insurance claim number and the adjuster’s contact information in South Dakota, follow these steps:
- Review your insurance policy packet. Your policy declarations page or welcome letter typically lists your policy number and customer service contact. If you filed a claim previously, it may include your claim number.
- Contact your insurance company’s customer service. Call the toll-free number on your policy or insurer’s website. Provide your name, policy number, date of loss, and any claim reference. The representative can look up and confirm your claim number and adjuster details.
- Use the insurer’s online portal or mobile app. Most insurers offer a digital portal to view existing claims. Log in with your credentials to find your active claims, claim numbers, and assigned adjuster contact information.
- Send a written request if needed. Under South Dakota law (SDCL 58-12-29), insurers must acknowledge written communications regarding claims within 15 days and provide your adjuster’s name and contact information. Send a certified letter or email requesting your claim details if you cannot reach them by phone.
- Verify adjuster licensing. You can confirm your adjuster holds a valid South Dakota adjuster license at the South Dakota Division of Insurance website: dlr.sd.gov/insurance.
- File a complaint if your insurer fails to respond. If your insurer does not comply, file a complaint with the South Dakota Division of Insurance at dlr.sd.gov/insurance/complaints.aspx.
SDCL 58-12-29 governs insurer responses to claim inquiries.
Helpful Hints
- Keep records of all communications, including dates, times, names, and reference numbers.
- Save copies of emails and certified mail receipts.
- Note whether you reached voicemail; try calling at different times.
- Ask for email contact to have written proof of adjuster communications.
- If you use the online portal, take screenshots of claim information for your records.
- Check your spam folder for any email communications from your insurer.
Disclaimer: This article is for informational purposes only and does not constitute legal advice.