Detailed Answer
Under Pennsylvania law, insurers must acknowledge and process claims in a timely manner. To retrieve your claim number and adjuster contact information, follow these steps:
- Gather your policy details
Locate your insurance policy number, declaration page, and any documents related to the incident (photos, police reports, repair estimates). These details help the insurer quickly locate your file. - Review your insurer’s communications
Check your mail, email, and any online portal messages. Pennsylvania regulations require insurers to acknowledge receipt of proof of loss and provide claim forms within 15 days (31 Pa. Code § 146.4). - Use the insurer’s online portal
Many carriers offer a policyholder portal. Log in, navigate to the “My Claims” or “Claim Center” section, and locate your active claim. The portal should display your claim number and adjuster details. - Call the claims department
If you can’t find the information online, call the insurer’s claims hotline. Provide your policy number, date of loss, and name. Ask the representative for your claim number and the adjuster’s name, phone number, and email address. - Request written confirmation
Once you have the adjuster’s contact information, ask the insurer or adjuster to send you written confirmation. Under 31 Pa. Code § 146.6, insurers must keep you reasonably informed about the status of your claim and any required actions. - Escalate if there’s no response
If the insurer fails to provide your claim number or adjuster contact, file a written complaint with the insurer’s internal appeals department. You may also contact the Pennsylvania Insurance Department at insurance.pa.gov for assistance.
Disclaimer: This article is for informational purposes only and does not constitute legal advice. For specific guidance, consult a qualified attorney or your insurance company.
Helpful Hints
- Have your policy number ready before calling to speed up the process.
- Keep detailed notes of each call, including date, time, representative’s name, and summary.
- Use email when possible to create a written record of all communications.
- Check your spam folder for insurer emails with claim updates.
- Know that Pennsylvania law requires timely insurer responses—don’t hesitate to escalate delays.
- Keep copies of all documents you submit or receive related to your claim.