Disclaimer: This article is for informational purposes only and does not constitute legal advice.
Detailed Answer
If you need to retrieve your insurance claim number and your adjuster’s contact details in Indiana, follow these steps:
- Gather Your Policy Information. Locate your policy number, declaration page, and any correspondence related to your loss.
- Contact Your Insurance Company. Call the insurer’s customer service line listed on your policy or website. Provide your personal details and policy number.
- Request the Claim Number. Supply the date and description of your loss. The insurer must acknowledge communications promptly under Indiana Code 27-4-1.1-12.
- Ask for Adjuster Contact Info. Insurers assign an adjuster to investigate. Request the adjuster’s name, direct phone number, and email address.
- Submit a Written Request if Needed. Send a certified letter or email to the claims department. Keep copies of all correspondence.
- Escalate to the Indiana Department of Insurance. If the insurer fails to respond within 15 business days, file a complaint online at https://www.in.gov/idoi or call 1-800-852-0678. See Indiana Code 27-1-1-2.
Once you receive the claim number, note it in your records. Use it in all future communications. Maintain a log of each interaction with your adjuster: date, time, names, and key points discussed.
Helpful Hints
- Always confirm your identity and policy number before requesting information.
- Write down every call and keep a summary of each conversation.
- Use email or certified mail to create a paper trail.
- Note response deadlines in your calendar.
- Keep copies of letters, emails, and notes.
- If you encounter delays, reference the insurer’s obligation under Indiana’s Unfair Claim Settlement Practices IC 27-4-1.1-12.
- Contact the Department of Insurance early if you hit roadblocks.
By following these steps, you ensure prompt access to your claim number and adjuster contact information. You can then monitor the status of your claim effectively.